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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

by Ron Kaufman

A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice...


by Alan Barker

In the early hours of 30 April 2003, twelve armed and uniformed officers accompanied by four plain-clothes detectives burst into Alan Barker's house. They stayed for hours, turning over rooms, seizing documents,...

Design for Secure Residential Environments

by Steve Crouch, Henry Shaftoe & Roy Fleming

There is currently a great deal of interest in crime prevention and how it can be reduced through better design. Design for a Secure Residential Environment provides the framework on which the risk of crime...

Coffee Eateries Success: Becoming a Successful Coffee Entrepreneur

by Vincent Gabriel

It is the coffee shop. It is traditional. It is on the verge of extinction. Then the young discovered the joys of coffee from the multi-national coffee chains that began to invade.

Soon tea drinking, that was...

The Consuming Geographies of Food: Diet, Food Deserts and Obesity

by Hillary J. Shaw

The consumption and distribution of food, as well as its production, has become a major public policy issue over the past few decades; what we eat is no longer merely a private matter but carries significant...

Legendary Service: The Key is to Care

by Ken Blanchard, Victoria Halsey & Kathy Cuff

Take Care of Your Customers--or Someone Else Will!

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at...

The Complete Pool Manual for Homeowners and Professionals: A Step-by-Step Maintenance guide

by Dan Hardy

If you are a pool owner, you have made a major investment and proper swimming pool maintenance is an ab- solute must! Keeping your pool clean and maintained should be a top priority since a clean pool is essential...

Wedding Planning and Management: Consultancy for Diverse Clients

by Maggie Daniels & Carrie Loveless

Wedding Planning and Management: Consultancy for Diverse Clients, 2nd Edition provides students, consultants, vendors, scholars and engaged couples with a comprehensive introduction to the business of weddings....

Water Security: Principles, Perspectives and Practices

by Bruce Lankford, Karen Bakker & Mark Zeitoun

The purpose of this book is to present an overview of the latest research, policy, practitioner, academic and international thinking on water security-an issue that, like water governance a few years ago, has...

Marketing Tourism Experiences

by Noel Scott, Eric Laws & Philipp Boksberger

This book provides a review of the current theory and practice of experiential tourism and how it is marketed. Many societies today are characterised by widespread individual wealth of an order previously confined...

Global Sport Business - Westerbeek: Community Impacts of Commercial Sport

by Hans Westerbeek

Global Sport Business: The Community Impact of Commercial Sport involves a range of pressing issues that come with the arrival of sport as a commodity in the world economy. It can be argued that, throughout...

Exploring the Social Impacts of Events

by Greg Richards, Marisa de Brito & Linda Wilks

Social impacts are increasingly used as one of the main justifications for staging and funding events, and yet there is very little empirical evidence on the extent to which these impacts are realised by different...

Human Resource Management in the Hospitality Industry: A Guide to Best Practice

by Michael Boella & Steven Goss-Turner

Now in its ninth edition, Human Resource Management in the Hospitality Industry: A Guide to Best Practice, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach,...

Water Trading and Global Water Scarcity: International Experiences

by Josefina Maestu

Water scarcity is an increasing problem in many parts of the world, yet conventional supply-side economics and management are insufficient to deal with it. In this book the role of water trading as an instrument...


by Amber Marks

Crime detection has gone to the dogs and squirrels are being busted for espionage. If you've never wondered about the new direction of 'intelligence-led policing' in our society, now is the time to start.


Healthcare Investing: Profiting from the New World of Pharma, Biotech, and Health Care Services

by Les Funtleyder

Is your portfolio in peak health?

Ranking among the world's largest markets, the $2.5 trillion health care industry is growing at an unprecedented rate. According to Miller Tabak + Co.'s health care strategist...

Voluntary Organizations and Public Service Delivery

by Ian Cunningham & Philip James

Voluntary Organizations and Public Sector Delivery examines how aspects of voluntary sector employment are affected by its engagement with the growing trend to the market-based outsourcing in the delivery of...

Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses

by Deborah C. C. Sawyer

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources...

Design for Six Sigma for Service

by Kai Yang

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will...

Events Management: An Introduction

by Charles Bladen, James Kennell & Emma Abson

Contemporary events management is a diverse and challenging field. This major new introductory textbook is the first to fully explore the multi-disciplinary nature of events management and to provide all the...