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Service Management for Dummies

by Judith Hurwitz, Robin Bloor & Marcia Kaufman

A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both...


Tapping Into Unstructured Data: Integrating Unstructured Data and Textual Analytics Into Business Intelligence, Adobe Reader

by William H. Inmon & Anthony Nesavich

The Definitive Guide to Unstructured Data Management and Analysis--From the World’s Leading Information Management Expert

A wealth of invaluable information exists in unstructured textual form, but organizations...


Management by Design: Applying Design Principles to the Work Experience

by Daniel W. Rasmus

A revealing look at work environments that lead to greater loyalty and an increase in productivity

Exploring the premise that the best way to attract and retain people, and their knowledge, will come from designing...


Information-Driven Business: How to Manage Data and Information for Maximum Advantage

by Robert Hillard

Information doesn't just provide a window on the business, increasingly it is the business. The global economy is moving from products to services which are described almost entirely electronically. Even those...


Overload! How Too Much Information is Hazardous to your Organization: How Too Much Information is Hazardous to your Organization

by Jonathan B. Spira

Timely advice for getting a grip on information overload in the workplace

This groundbreaking book reveals how different kinds of information overload impact workers and businesses as a whole. It helps businesses...


Unleashing the Power of It: Bringing People, Business, and Technology Together

by Dan Roberts

Timely guidance for transforming IT into a strategic business partner

Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business...


Lessons in It Transformation: Technology Expert to Business Leader

by Larry Bonfante

Important insights into the true purpose of IT?from a CIO's perspective

Focusing on the qualities required to transform an organization through the lens of the CIO, this book provides practical advice on how...


Strategic Learning: How to Be Smarter Than Your Competition and Turn Key Insights Into Competitive Advantage

by Willie Pietersen

How to use Strategic Learning to rapidly respond to change and gain a sustainable advantage over your competitors

What's even harder than creating a breakthrough strategy? Making it stick. As companies are fighting...


Frommer's Vancouver and Victoria 2010

by Donald Olson

  • Completely updated every year, Frommer's Vancouver & Victoria also includes coverage of Whistler and the Pacific Rim National Park.
  • Just in time for the 2010 Winter Olympic and Paralympic Winter Games, our author...


Smart Enough Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions

by James TAYLOR & Neil Raden

“Automated decisions systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick, accurate decisions on an industrialized scale,...


PM Crash Course for IT Professionals: Real-World Project Management Tools and Techniques for IT Initiatives

by Rita Mulcahy

Real-world project management tools and techniques you can start using today!

IT professionals are often faced with extremely challenging project deployments, as well as initiatives that are mission-critical...


Closed Loop Lifecycle Planning: A Complete Guide to Managing Your PC Fleet

by Bruce Michelson

BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL

It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution:...


Building the Agile Enterprise: With SOA, BPM and MBM

by Fred A. Cummins

In the last ten years IT has brought fundamental changes to the way the world works. Not only has it increased the speed of operations and communications, but it has also undermined basic assumptions of traditional...


Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer

by Lorri Zipperer

Patient Safety: Perspectives on Evidence, Information and Knowledge Transfer provides background on the patient safety movement, systems safety, human error and other key philosophies that support change and...


A Thistle's Dance

by Matt Mayevsky

This book, 'The Clouds Economy', is one of the most synthetic compendia concerning the concept of CC in a broad and comprehensive way from both the individual and business user's perspective. 'The Clouds Economy'...


Analytics Across the Enterprise: How IBM Realizes Business Value from Big Data and Analytics

by Brenda L. Dietrich, Emily C. Plachy & Maureen F. Norton

How to Transform Your Organization with Analytics: Insider Lessons from IBM’s Pioneering Experience

Analytics is not just a technology: It is a better way to do business. Using analytics, you can systematically...


The Essential Guide to Digital Signal Processing

by Richard G. Lyons & D. Lee Fugal

  • How signal processing works: clear, simple explanations in plain English
  • Breakthrough DSP applications: from smartphones to healthcare and beyond
  • Covers both digital and analog signals
  • An indispensable resource...


Service Offerings and Agreements: A Guide for Itil(r) Exam Candidates

by Richard Griffiths

By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction. Providing clarification and expansion of the core ITIL® texts, this new edition reflects...


Guide to Software Export: A Handbook for International Software Sales

by Roger A. Philips

An ideal reference source for CEOs, marketing and sales managers, sales consultants, and students of international marketing, Guide to Software Export provides a step-by-step approach to initiating or expanding...


Dynamics of Governing IT Innovation in Singapore: A Casebook

by Gary Pan

Focusing on issues in the management and governance of IT innovation, this book links concepts and theories of academic learning to actual real-life scenarios from the successful experiences of public and private...