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Service Management for Dummies

by Judith Hurwitz, Robin Bloor & Marcia Kaufman

A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both...


Tapping Into Unstructured Data: Integrating Unstructured Data and Textual Analytics Into Business Intelligence, Adobe Reader

by William H. Inmon & Anthony Nesavich

The Definitive Guide to Unstructured Data Management and Analysis--From the World’s Leading Information Management Expert

A wealth of invaluable information exists in unstructured textual form, but organizations...


The Knowledge Enterprise: Innovation Lessons from Industry Leaders

by Edward Huizenga

The Knowledge Enterprise is a unique second edition about mastering business innovation. Industry-leading companies reveal the secrets and lessons of transition leadership, the importance of customer engagement...


The Adult Learner: The definitive classic in adult education and human resource development

by Malcolm S. Knowles, Elwood F. Holton III & Richard A. Swanson

How do you tailor education to the learning needs of adults? Do they learn differently from children? How does their life experience inform their learning processes?

These were the questions at the heart of...


Information Risk Management: A practitioner's guide

by David Sutton

Information risk management (IRM) is about identifying, assessing and prioritising risks to keep information secure and available. This accessible book provides practical guidance to the principles and development...


Knowledge Management: Systems and Processes

by Irma Becerra-Fernandez & Rajiv Sabherwal

This text serves as a complete introduction to the subject of knowledge management, incorporating technical, and social aspects of knowledge management, as well as practical examples, traditional approaches,...


Management by Design: Applying Design Principles to the Work Experience

by Daniel W. Rasmus

A revealing look at work environments that lead to greater loyalty and an increase in productivity

Exploring the premise that the best way to attract and retain people, and their knowledge, will come from designing...


Information-Driven Business: How to Manage Data and Information for Maximum Advantage

by Robert Hillard

Information doesn't just provide a window on the business, increasingly it is the business. The global economy is moving from products to services which are described almost entirely electronically. Even those...


Making Big Data Work for Your Business

by Sinha Sudhi

If your are interested in the power of Big Data to drive improvement in your business, then this book will help you build and initiate a project for positive change.


Overload! How Too Much Information is Hazardous to your Organization: How Too Much Information is Hazardous to your Organization

by Jonathan B. Spira

Timely advice for getting a grip on information overload in the workplace

This groundbreaking book reveals how different kinds of information overload impact workers and businesses as a whole. It helps businesses...


Beyond Big Data: Using Social MDM to Drive Deep Customer Insight

by Martin Oberhofer, Eberhard Hechler & Ivan Milman

Drive Powerful Business Value by Extending MDM to Social, Mobile, Local, and Transactional Data

 

Enterprises have long relied on Master Data Management (MDM) to improve customer-related processes. But MDM...


Digital Marketing: Integrating Strategy and Tactics with Values, A Guidebook for Executives, Managers, and Students

by Ira Kaufman & Chris Horton

Digital Marketing: Integrating Strategy and Tactics with Values is an easy-to-understand guidebook that draws on the latest digital tactics and strategic insights to help organizations generate sustainable growth...


Corporate Technological Behaviour (Routledge Revivals): Co-opertation and Networks

by Håkan Håkansson

Efficient technological strategy is an increasingly important element in industrial profitability. An understanding of networks - the formal and informal web of contacts between suppliers, producers and customers...


Unleashing the Power of It: Bringing People, Business, and Technology Together

by Dan Roberts

Timely guidance for transforming IT into a strategic business partner

Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business...


Lessons in It Transformation: Technology Expert to Business Leader

by Larry Bonfante

Important insights into the true purpose of IT?from a CIO's perspective

Focusing on the qualities required to transform an organization through the lens of the CIO, this book provides practical advice on how...


Strategic Learning: How to Be Smarter Than Your Competition and Turn Key Insights Into Competitive Advantage

by Willie Pietersen

How to use Strategic Learning to rapidly respond to change and gain a sustainable advantage over your competitors

What's even harder than creating a breakthrough strategy? Making it stick. As companies are fighting...


Content Audits and Inventories

by Paula Ladenburg Land

Successful content strategy projects start with a thorough assessment of the current state of all content assets: their quantity, type, and quality. Beginning with a data-rich content inventory and layering...


The Small Business' Guide to Social CRM

by Craig M. Jamieson

If you want to effectively manage and build your customer base to drive your business forward, this book will provide you with the knowledge and strategies you need for success


Frommer's Vancouver and Victoria 2010

by Donald Olson

  • Completely updated every year, Frommer's Vancouver & Victoria also includes coverage of Whistler and the Pacific Rim National Park.
  • Just in time for the 2010 Winter Olympic and Paralympic Winter Games, our author...


Data-Driven Healthcare: How Analytics and Bi Are Transforming the Industry

by Laura B. Madsen

Healthcare is changing, and data is the catalyst

Data is taking over in a powerful way, and it's revolutionizing the healthcare industry. You have more data available than ever before, and applying the right...