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Administrative Assistant's and Secretary's Handbook

by James STROMAN, Kevin WILSON & Jennifer WAUSON

Administrative assistants are expected to be everything to everyone, all the time. From managing the phones, coordinating meetings, and preparing presentations, to planning events, crafting clear business communications,...

What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales

by Ram Charan

From the bestselling author of What the CEO Wants You to Know: How to rethink sales from the outside in More than ever these days, the sales process often turns into a war about price-a frustrating, unpleasant...

Taking Minutes of Meetings

by Joanna Gutmann

Taking Minutes of Meetings, 3rd edition guides you through the entire process behind minute taking; from arranging the meeting, writing the agenda, creating the optimum environment, structuring and writing notes...

The Definitive Executive Assistant and Managerial Handbook: A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Ex

by Sue France

The Definitive Executive Assistant and Managerial Handbook is a leadership handbook for all PAs and those aspiring to senior roles. It provides best practice advice and the skills needed to succeed to the top....

The 5 Secret Cue Cards to answer objections successfully

by Tania Bianchi

These cue cards are part of the series: "THE SECRET CUE CARDS" on how to instantly improve your communication for outstanding results and success in life. Always want to have a ready answer? These professional...

The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

by Sue France

The Definitive Personal Assistant and Secretarial Handbook, 3rd edition, is the bible for those in administrative roles. It provides help and advice on the skills necessary to excel at being a professional assistant....

Perfect Phrases for Office Professionals: Hundreds of Ready-To-Use Phrases for Getting Respect, Recognition, and Results in Today's Workplace

by Meryl Runion & Susan Fenner


As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal...