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Professional Services Marketing: Strategy and Tactics

by William Winston & Frederick G Crane

The days of professionals simply hanging a shingle and waiting for clients to beat a path to the door are long gone. Professionals must realize that their services, no matter how good they are, simply will not...


Multicultural Pharmaceutical Education

by Barry Bleidt

Multicultural Pharmaceutical Education spotlights methods and theory on how to increase representation of minorities in pharmacy schools and practice settings. Many of the ideas presented in this book are unique,...


Lesbians of Color: Social and Human Services

by Hilda Hidalgo

Broaden your understanding of lesbians of color, their perspectives, and their needs from a human services point of view. Lesbians of Color: Social and Human Services helps you understand the ways in which lesbians...


Implementation of Total Quality Management: A Comprehensive Training Program

by Erdener Kaynak & Rolf E Rogers

Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant...


From Slavery to Emancipation in the Atlantic World

by Sylvia R. Frey & Betty Wood

This collection examines the effects of slavery and emancipation on race, class and gender in societies of the American South, the Caribbean, Latin America and West Africa. The contributors discuss what slavery...


Collection Management: Preparing Today's Bibliographies for Tomorrow's Libraries

by Karen Rupp-Serrano

Written by experts in the field, Collection Development: Preparing Today's Bibliographers for Tomorrow's Libraries offers librarians proven and effective suggestions on how to solve and alleviate common problems...


Ariel: Internet Transmission Software for Document Delivery

by Leslie R Morris & Gary W Ives

The first book dedicated to Ariel and the experiences of libraries using it, Ariel: Internet Transmission Software for Document Delivery provides practical details on this innovative technology, including clear...


Creating New Strategies for Cooperative Collection Development

by Milton T. Wolf & Marjorie E. Bloss

This solidly researched book will help you assess your library's situation, identify new opportunities, and find powerful new ways to perform the essential tasks of archiving, preservation, and digitization....


Electronic Collection Management

by Suzan D Mcginnis

Build and manage your collection of digital resources with these successful strategies! This comprehensive volume is a practical guide to the art and science of acquiring and organizing electronic resources....


Doing the Work of Reference: Practical Tips for Excelling as a Reference Librarian

by Linda S Katz

Become more versatile, competent, and resourceful with these practical suggestions!Becoming a first-class reference librarian demands proficiency in a wide range of skills. Doing the Work of Reference offers...


Emerging Solutions in Reference Services: Implications for Libraries in the New Millennium

by John D. Edwards

How can you enhance reference services without adding staff?Modern law librarians are under growing pressure to keep up with new technologies, deal instantly with the demands of patrons, keep the library safe...


The Audiovisual Cataloging Current

by Sandra K. Roe

Examine crucial issues for audiovisual cataloging-from a variety of perspectives!This vital book addresses both current and historic issues related to audiovisual materials and cataloging. It covers the current...


Chemical Librarianship: Challenges and Opportunities

by Arleen N Somerville

As early as the 18th century, chemists’emphasis on up-to-date literature presented research librarians with many challenges. But now, Chemical Librarianship: Challenges and Opportunities will show you how...


Document Delivery Services: Contrasting Views

by Linda S Katz & Robin Kinder

Design and maintain document delivery services that are ideal for academic patrons!

In Document Delivery Services: Contrasting Views, you’ll visit four university library systems to discover the considerations...


Coming of Age in Reference Services: A Case History of the Washington State University Libraries

by Linda S Katz

Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can...


Gifts and Exchanges: Problems, Frustrations, . . . and Triumphs

by Linda S Katz

This important book explores the many questions challenging librarians who work with gifts and exchanges (G&E) as part of their daily responsibilities. Too often, because of shrinking library budgets, library...


Government Information Collections in the Networked Environment: New Issues and Models

by Joan F Cheverie

This insightful book explores the challenging issues related to effective access to government information.Amidst all the chaos of today’s dynamic information transition period, the only constants related...


Essays on Public Documents and Government Policies

by Peter Gellatly

Better understand the use, scope, and value of public documents and government policies by reading this invaluable volume.


Fee-Based Services in Sci-Tech Libraries

by Ellis Mount

This timely and important book explores how fee-based services have developed in various types of sci-tech libraries. The authoritative contributors focus on the current changing financial aspects of the sci-tech...


Cost Analysis, Cost Recovery, Marketing and Fee-Based Services: A Guide for the Health Sciences Librarian

by M Sandra Wood

This outstanding volume won the 1986 Ida and George Eliot Prize--awarded by the Medical Library Association for the work judged most effective in furthering medical librarianship. Library professionals review...