Chip R. Bell

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Managing Knock Your Socks Off Service

by Chip R. Bell, Ron ZEMKE & John Bush

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.


Managers As Mentors: Building Partnerships for Learning

by Chip R. Bell & Marshall Goldsmith

NEW EDITION, REVISED AND UPDATED This classic guide to mentoring for managers returns with a publishing dream team-Marshall Goldsmith, voted number one leadership thinker by Harvard Business Review, joins bestselling...


Take Their Breath Away: How Imaginative Service Creates Devoted Customers

by Chip R. Bell & John R. Patterson

Praise for Take Their Breath Away

"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty...