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ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard

by David Hoyle

Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as...

Quality Management Essentials

by David Hoyle

From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.

Quality in organizations,...