Erik Hollnagel

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FRAM: The Functional Resonance Analysis Method: Modelling Complex Socio-technical Systems

by Erik Hollnagel

There has not yet been a comprehensive method that goes behind 'human error' and beyond the failure concept, and various complicated accidents have accentuated the need for it. The Functional Resonance Analysis...

The ETTO Principle: Efficiency-Thoroughness Trade-Off: Why Things That Go Right Sometimes Go Wrong

by Erik Hollnagel

Accident investigation and risk assessment have for decades focused on the human factor, particularly 'human error'. This bias towards performance failures leads to a neglect of normal performance. It assumes...