Jack J. J. Phillips

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Proving the Value of HR: How and Why to Measure ROI

by Jack J. J. Phillips & Patricia Pulliam Pulliam Phillips

Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive...

Managing Employee Retention

by Jack J. J. Phillips & Adele O. O. Connell

During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging...

Return on Investment in Training and Performance Improvement Programs

by Jack J. J. Phillips

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment...

The Chief Learning Officer (CLO)

by Tamar Elkeles & Jack J. J. Phillips


Tamar Elkeles, vice president of Qualcomm Learning Center and co-author of The Chief Learning Officer, has been named 2010 CLO of the Year by Chief Learning Officer...

The Human Resources Scorecard

by Jack J. J. Phillips, Ron Stone & Patricia Phillips

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on...

The Leadership Scorecard

by Jack J. J. Phillips & Lynn Schmidt

Strong leaders are essential to business success, which makes leadership development a business imperative in today's competitive environment. Leaders are needed that can do more than manage - leaders are needed...

The ROI Fieldbook

by Patricia Phillips, Jack J. J. Phillips & Ron Stone

Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process...

Accountability in Human Resource Management

by Jack J. J. Phillips

Techniques for evaluating the human resource function, and measuring its bottom-line contribution.

This guide develops a results-based approach to human resources that keeps an eye on the bottom line. Based...

Return on Investment in Meetings and Events

by M. Theresa Theresa Breining & Jack J. J. Phillips

The Phillips ROI Methodology™ utilizes five levels of evaluation, which are essential in determining the return on investment.

At Level 1 - Reaction and Planned Action, attendee and stakeholder satisfaction...

ROI for Technology Projects

by Brian Roulstone & Jack J. J. Phillips

This is the first book focusing on the ROI for technology investments written by a technology executive for technology decision makers with the support and guidance of the foremost authority in the discipline...

HRD Trends Worldwide

by Jack J. J. Phillips

Meet the demands of a competitive worldwide competitive economy. Discover the relevance of these 16 global HRD trends to your organization:

* Strategy and training * Needs assessment and analysis

* Performance...