John S S Oakland

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Statistical Process Control

by John S S Oakland

Statistical Process Control (SPC) is a tool that measures and achieves quality control, providing managers from a wide range of industries with the ability to take appropriate actions for business success. Offering...


Statistical Process Control

by John S S Oakland

A highly successful title from one of the UK's leading exponents of TQM. The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group...


Total Organizational Excellence

by John S S Oakland

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.

Drawing on extensive...


Total Quality in the Construction Supply Chain

by John S S Oakland & Marton Marosszeky

Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide...


TQM: Text with Cases

by John S S Oakland

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all...