Joseph Michelli

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

by Joseph Michelli

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!

"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership,...


Starbucks Leadership Lessons

by Joseph Michelli

TWO E-BOOKS IN ONE

The Starbucks Experience

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired”...


Leadership Lessons from the Most Admired Companies

by Joseph Michelli

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer...


When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

by Joseph Michelli & John Yokoyama

In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision....


Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

by Joseph Michelli

Lead Your Business the Starbucks Way

Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed...


The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

by Joseph Michelli

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer...


The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph Michelli

Discover the secrets of world-class leadership!

When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every...