Karen S. Fredricks

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Outlook 2007 Business Contact Manager for Dummies

by Karen S. Fredricks & Lon Orenstein

Keep track of customers, coordinate projects, and implement initiatives

The fun and easy way(r) to put BCM to work and make more money in less time

Looking to make the most of Business Contact Manager? This nuts-and-bolts...


Outlook 2007 All-In-One Desk Reference for Dummies

by Jennifer Fulton & Karen S. Fredricks

  • Nine minibooks spanning more than 800 pages make this an indispensable guide for Outlook power users
  • Covers the new Outlook interface and features and offers detailed coverage of Outlook tools, techniques, and...


ACT! by Sage for Dummies

by Karen S. Fredricks

Are you ready to reap the benefits of the bestselling contact relationship manager (CRM) software on the market today? Well, then—get into the act with ACT! 2008 and find out how the latest version of this...


SugarCRM For Dummies

by Karen S. Fredricks

SugarCRM is an innovative customer relationship management software solution that enhances your company’s marketing effectiveness, drives sales performance, improves customer satisfaction, and provides executive...


Outlook 2010 All-In-One for Dummies

by Jennifer Fulton & Karen S. Fredricks

Extensive coverage on using Microsoft Outlook to manage and organize your day

As the number one e-mail client and personal information manager, Microsoft Outlook offers a set of uncomplicated features that maximize...