Kristin Anderson

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Data Teams Success Stories

by Kristin Anderson

An anthology of case studies of eight different schools and school systems that have implemented successful Data Teams. A Data Team is a group of teachers who collects and charts data from assessments of students,...


Great Customer Service on the Telephone

by Kristin Anderson

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone...