Larry Klosterboer

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Implementing ITIL Configuration Management

by Larry Klosterboer

This is the eBook version of the printed book.Practical, Real-World ITIL Configuration Management—From Start to Finish

 

The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations...

ITIL Capacity Management

by Larry Klosterboer

This is the eBook version of the printed book.Capacity management, one of ITIL's key disciplines, offers powerful opportunities for IT organizations to control cost and improve effectiveness. In this book, leading...