Lee Cockerell

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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

by Lee Cockerell

The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any...


Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

by Lee Cockerell

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”

The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the...