Patricia Phillips

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The Human Resources Scorecard

by Jack J. J. Phillips, Ron Stone & Patricia Phillips

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on...

The ROI Fieldbook

by Patricia Phillips, Jack J. J. Phillips & Ron Stone

Since the publication of 'Return on Investment in Training and Performance Improvement Programs,' many individuals have attempted to implement the ROI methodology in their organizations. Having a credible process...