Richard E. Zultner

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Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer

by Bijay K. Jayaswal, Peter C. Patton & Richard E. Zultner

This is the eBook version of the printed book.

Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr....