Robert Spector

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by Robert Spector

In Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king...

The Nordstrom Way to Customer Service Excellence

by Robert Spector & Patrick D. McCarthy

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.

Howard Schultz, Chairman,...

The Mom & Pop Store: True Stories from the Heart of America

by Robert Spector

A celebration of the history of small retail and the story of how mom & pop stores across the country still thrive on good customer service and renewed community support for local businesses .