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A breakthrough book that will surprise, delight, and uplift you,your organization, and your team. Ron Kaufman takes you on a journey into the new world of service. Through dynamic case studies and best-practice...
Inspiring quotes and uplifting notes to keep you going strong! "If you want to win, you've already begun the battle." "When you're driven to do more, anything less is not an option." "Everything fantastic was...
Sparkling quotes and brilliant notes to lift your spirits higher! "To win the race on the ground, you must first win it in your mind." "You can't cross the sea by standing staring at the water. At some point...
Remarkable quotes and heart-filled notes to open up your mind! "You want to achieve big things tomorrow? Think big thoughts today!" "Choose healthy thoughts to enjoy a healthy harvest." "The biggest mistake...
Challenging quotes and encouraging notes to move you into action! "Contributing to others brings value to yourself." "School tests what's in your head. Life tests what's in your heart." "Showering another with...
Creative quips and sure-fire tips to spark your inner genius! "An idea without action is a notion with no motion." "Good ideas make an impression. Great ideas make an impact." "A tired body does not sleep enough....
Magnificent quips and practical tips to build a winning team! "One person can achieve something special, but it takes a team to achieve something lasting." "The measure of success is not just how many hands...
Motivating quips and powerful tips to take you to the top! "Small seeds (well planted) yield forests of achievement." "Be a mirror in which others fall in love with their potential." "Don't let being busy keep...
Priceless quotes and anecdotes to leverage your good fortune! For example: "When you give enough, you will receive more than enough." "Real wealth is more than money in the bank." "But don't put all your eggs...
Tools, Tips and Proven Techniques to Lift Your Service Higher. Lift Your Service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular...
True Stories of Winners and Losers in the Quest for Superior Service. Who wins? Who loses? It's up to you! BENCHMARK the best service innovations. (Chapter 5: Generating New Ideas) DISCOVER how to keep your...
Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to...
Positive quotes and personal notes to bring you joy and pleasure! For example: "Love yourself, love your life. One is a starting point for the other." "There comes a time to move on. It's hard to do that if...
Cheerful quips and playful tips to expand the joys of living! "Each child is living proof that the universe has not given up." "A loose tongue is a dangerous thing. Keep those around you well protected." "Every...
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