Sarah Cook

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Coping with Unplanned Absences: A Pocket Guide

by Sarah Cook

This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required. It then gets to grips with the question of how your organisation...


Leading for Success: Unleash your leadership potential to achieve extraordinary results

by Sarah Cook

Leading for Success is intended to provide IT managers with practical advice and tips on how to become an effective leader. Whatever the environment in which you work, providing effective leadership fosters...


The Effective Manager: Management Skills for High Performance

by Sarah Cook

The Effective Manageris intended to provide IT managers with practical advice and tips on how to become an effective manager. 

This book will help you develop your management skills. It is designed to assist...


Coaching for High Performance: How to Develop Exceptional Results Through Coaching

by Sarah Cook

If you are an IT manager and work with IT professionals on a regular basis, Coaching for High Performance will inspire you with practical advice and tips on a range of soft skills areas to help you create...


Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

by Sarah Cook

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer...