Sarah Cook

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Coping with Unplanned Absences: A Pocket Guide

by Sarah Cook

This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required. It then gets to grips with the question of how your organisation...

The Effective Manager: Management skills for high performance

by Sarah Cook

Whether you are new to management, or have been a manager for some time, management is a skill that can be learned and developed in order to gain the trust and respect of your team members and to achieve team...

Coaching for High Performance: How to develop exceptional results through coaching

by Sarah Cook

Coaching creates a climate of high performance, enables people to improve their ability and confidence and enhances the quality of their work. Furthermore, the skill of coaching is easy to learn and use. This...

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

by Sarah Cook

Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer...