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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

by Jack Griffin

 A guide to effectively communicating with customers to create lasting—and repeat—business relationships. 

This book provides practical, results-oriented guidance for effective communication with customers...


Reflections

by Diana Wynne Jones

This collection of more than twenty-five critical essays, speeches, and biographical pieces chosen by Diana Wynne Jones before her death in 2011 is essential reading for the author's many fans and for students...


Tools for Teaching

by Barbara Gross Davis

This is the long-awaited update on the bestselling book that offers a practical, accessible reference manual for faculty in any discipline. This new edition contains up-to-date information on technology as well...


Souls on Fire

by Elie Wiesel

In Souls on Fire: Portraits and Legends of Hasidic Masters, Elie Wiesel re-enters, like an impassioned pilgrim, the universe of Hasidism.

Souls on Fire is not a simple chronological history of Hasidism, nor is...


Messengers of God

by Elie Wiesel

Elie Wiesel’s classic look at Job and seven other Biblical characters as they grapple with their relationship with God and the question of his justice.

Wiesel has never allowed himself to be diverted from the...


Bordeaux: A Consumer's Guide to the World's Finest Wines

by Robert M Parker

With this fourth edition of the classic that launched his career, Parker strives to maintain his unprecedented independence, objectivity, clarity, and enthusiasm in reporting on the vintages of Bordeaux.

Parker...


Bowled Over

Vintage Kitchen Mysteries #2

by Victoria Hamilton

Stirring up trouble…

Vintage kitchenware and cookbook collector Jaymie Leighton has been estranged from her high school best friend Kathy Cooper since they were teenagers, but she never knew what turned Kathy...


The Christie Curse

Book Collector Mysteries #1

by Victoria Abbott

In 1926, Agatha Christie disappeared—making headlines across the world—only to show up eleven days later at a spa under an assumed name. During those eleven days, did she have time to write a play?

Jordan...


Assaulted Pretzel

Amish Mysteries #2

by Laura Bradford

Claire Weatherly found the simple life she always wanted when she opened a gift shop in Heavenly, Pennsylvania—a small town in the heart of Amish country. But when murder disrupts her Heavenly home, it’s...


Longarm #412: Longarm and the Cry of the Wolf

by Tabor Evans

WHO'S BAYING AT THE MOON? 

The town of Crazy Kate, once known as Little Bucharest, was renamed after Katarina Barkova not only went mad after a wolf killed her beau but—legend has it—turned into a werewolf....


Reinventing Talent Management: How to Maximize Performance in the New Marketplace

by William A. Schiemann & Susan R. Meisinger

Praise for Reinventing Talent Management

"Bill Schiemann's book is a comprehensive presentation of the need to better understand, measure, and increase organizational people equity. It clearly transforms concepts...


Adventures of Thubway Tham

by Johnston McCulley

Pulp writer Johnston McCulley (1993-1938) was the author of hundreds (if not thousands) of short stories and novels, published in pulp magazines under his own name and a plethora of pseudonyms. His most famous...


New York-Paris: Whitman, Baudelaire, and the Hybrid City

by Laure Katsaros

As New York and Paris began to modernize, new modes of entertainment, such as panoramas, dioramas, and photography, seemed poised to take the place of the more complex forms of literary expression. Dioramas...


Gods of the Mississippi

by Michael Pasquier

From the colonial period to the present, the Mississippi River has impacted religious communities from Minnesota to the Gulf of Mexico. Exploring the religious landscape along the 2,530 miles of the largest...


The Paradoxical Rationality of Søren Kierkegaard

by Richard McCombs

Richard McCombs presents Søren Kierkegaard as an author who deliberately pretended to be irrational in many of his pseudonymous writings in order to provoke his readers to discover the hidden and paradoxical...


Cruel City: A Novel

by Mongo Beti & Pim Higginson

Under the pseudonym Eza Boto, Mongo Beti wrote Ville cruelle (Cruel City) in 1954 before he came to the world's attention with the publication of Le pauvre Christ de Bomba (The Poor Christ of Bomba). Cruel City...


Strangers in the Wild Place: Refugees, Americans, and a German Town, 1945-1952

by Adam R. Seipp

In 1936, the Nazi state created a massive military training site near Wildflecken, a tiny community in rural Bavaria. During the war, this base housed an industrial facility that drew forced laborers from all...


Euro Horror: Classic European Horror Cinema in Contemporary American Culture

by Ian Olney

Beginning in the 1950s, "Euro Horror" movies materialized in astonishing numbers from Italy, Spain, and France and popped up in the US at rural drive-ins and urban grindhouse theaters such as those that once...


Phallos: Enhanced and Revised Edition

by Samuel R. Delany, Robert F. Reid-Pharr & Steven Shapiro

A race for the stolen phallus of a nameless god


Adam and Evil

by Gillian Roberts

Available for the first time in ebook format, this special edition includes a new introduction from author Gillian Roberts and an exclusive interview with Amanda Pepper herself! When a high school senior shows...